cognizant work from home jobs, customer careers jobs in Ahmedabad

Full Time24-Sep-2024

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Overview

Company Cognizant

Salary35

Experience2

Job typeFull Time

Updated24-Sep-2024

LocationGujarat (GJ), 1

Expected set of responsibilities:

· Guarantees high client fulfillment and record achievement

· Screen, track and report open doors in Client Worth Arrangement made by the client.

· To team up with Client CSM to drive reception.

· Screen and report account wellbeing boundaries

· Any basic accelerations to be sent to particular groups according to heightening lattice.

· Exhorting valuable elements in view of pre-characterized list. Noting utilization, item and Work process inquiries to guarantee highlight reception.

· Starts and help get ready for, join in and partake in quarterly business surveys.

· Distinguish holes in individuals, cycle and innovation that keeps clients from acknowledging esteem, plan for shutting all holes.

· Advocate for client in the event that they need extra help from different groups in light of a given rundown of exercises of promotion and regions where potential help could be expected to be recorded.

· Collaborate with Specialized Record Chief when administrations are bought to whole 100 percent consumer loyalty.

· Quarterback inward cycles crucial for client outcome as a team with Client CSMs

· Guarantee consistent client experience across execution, item execution and charging.

· Keep set rules to oversee and determine accelerations connected with item execution, charging and different activities issues.

· Satisfy client demands for fundamental item demos/calls.

· Track client utilization and reception measurements including Income backing and client achievement deals cycle.

· Execute standard recharges (for example recharges with no adjustment of terms)

· Track restoration timetables and proactive factors of beat (for example income compression or change in client wellbeing score)

· Cooperate with Business Group by organizing inward endeavors to foster altered answers for upsell

· Recognize and Prompt Business Lead on up sell/Development open doors

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Experience:

· 5+ long stretches of involvement with a Client Achievement, Record The executives, Client Relationship the board (for SaaS items)

· Experienced in overseeing end to item changes (from Item plan to Consumer loyalty)

· Ought to have ability and involvement with drafting and following agreements and recharges.

· Ought to have insight in arranging legally binding terms.

· Capacity to figure out 'Information Network Stage' as an item in the Promotion Tech biological system.

· Incredible and immaculate correspondence and influence abilities to interface with a few inside groups and clients simultaneously.

· Up-and-comer ought to have obviously worked for a SaaS item organization, ideally in the promotion tech space. Beneficial expertise.

· Project The executives abilities attractive.

About us:

Conscious (Nasdaq-100: CTSH) is one of the world's driving proficient administrations organizations, assisting associations with modernizing innovation, reconsider processes and change encounters so they stay ahead in a quick impacting world.

Our obligation to variety and incorporation:

Aware is an equivalent open door boss that embraces variety, champions value and values consideration. We are committed to supporting a local area where everybody feels appreciated, acknowledged and welcome. Your application and nomination won't be viewed as founded on race, variety, sex, religion, doctrine, sexual direction, orientation personality, public beginning, incapacity, hereditary data, pregnancy, veteran status or some other safeguarded trademark as illustrated by government, state or nearby regulations.