flipkart online customer support jobs, work from home jobs in Hyderabad

Full Time24-Sep-2024

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Overview

Company Flipkart

Salary35

Experience2

Job typeFull Time

Updated24-Sep-2024

LocationTelangana (TG), 1

About Flipkart

Flipkart is focused on the reason for changing trade in India through our interests in made-in-India innovation developments, client driven elements and builds, a different classification scene and a top notch store network. With a client base of more than 350 million, item inclusion of north of 150 million across 80+ classes, center around producing immediate and roundabout work and a guarantee to engaging ages of business people and MSMEs and a supportable development methodology - Flipkart is boosting for our clients, partners, and the planet overall!

Flipkart is a piece of the Walmart-possessed Flipkart Gathering, which likewise incorporates bunch organizations Flipkart Health+, Myntra, and Cleartrip. The Gathering is likewise a greater part investor in PhonePe, one of the main Installments Applications in India.

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About the Job:

Be the voice of the client and lead endeavors with various partners to expand client development (maintenance, wallet share, rehash)

Grasp key information structures and construct speculations and bits of knowledge around the client

Improve dollar spends on maintenance - CAC/RPC/return on initial capital investment

Work with item groups to drive item drove development for the stage

Assemble exceptionally productive client transformation and maintenance procedures

Own and upgrade key CRM channels like PNs, WhatsApp, Inapp, and so forth to drive business development

Work intimately with tech, plan and business groups to advance channel wellbeing, development and business results

You are Liable for:

The competitor will be liable for client maintenance and development contract, with an emphasis on building the right builds and instruments to drive client development and LTV. This job will require an incredibly organized and scientific way to deal with seeing information, bringing out experiences around the client, and organized remembered to fabricate a drawn out client maintenance system. Key partners would incorporate Item, Showcasing and CX groups, Investigation organization, Business Money accomplices and Classification Chiefs.

To prevail in this job - you ought to have the accompanying:

Client Examination experience or MBA from top level B-school with an all out Encounter 3-7 years (experience in CRM/CLM, Reliability and maintenance Projects will be an additional benefit)

Demonstrated history of conveying substantial outcomes inside your particular capabilities

Incredibly high feeling of responsibility and critical thinking abilities

Scientific twisted of psyche, OK with doing the math and transforming them into noteworthy bits of knowledge that assist with settling on centered choices

Related knowledge in Online business/Retail business liked

Solid partner and venture the executives abilities required

High predisposition for activity and Client first methodology

Why work with us?

At Flipkart, we vow to augment what you care about the most. You'll get a chance to make an imprint and make your own heritage, you'll have opportunity to try, learn and develop, you'll get to work with the best in our comprehensive groups and experience our way of life of care to guarantee that you can zero in on giving your all work.

Each Flipster is a Maximiser - Inquisitive, Bold, Innovative, Reason Driven, Energized By Large Difficulties, A Cooperative person and Comprehensive. In the event that this is the kind of person you are, Flipkart is where you can flourish.

We comprehend that your own yearnings and excursions are one of a kind. So you pick what you need to boost, and we give you the stage to it. Since when you augment, we boost.

Visit our profession site to find out about working at Flipkart.